What should a cosmetologist do if a client has an allergic reaction to a product?

When a client experiences an allergic reaction to a product, the appropriate course of action is to seek medical attention and document the incident. This is crucial for several reasons. First, allergic reactions can vary in severity and may lead to serious complications if not addressed promptly. By seeking medical help, the cosmetologist ensures that the client receives the necessary care to mitigate any health risks.

Documenting the incident is equally important as it provides a record of what occurred, which can be valuable for the salon's safety protocols and liability purposes. This documentation can help identify problematic products and contribute to a safer environment for both clients and staff in the future.

While applying ice to the affected area might provide temporary relief for minor irritation, it does not address the potential severity of an allergic reaction. Ignoring the issue and continuing with the service is not only unethical but also poses serious health risks. Offering a different product without first addressing the allergic reaction may exacerbate the situation if the client is still experiencing symptoms. Therefore, ensuring the client’s safety thorough immediate medical attention and proper documentation is the most responsible and professional response.