What should be done if a client is discontent with their haircut?

When a client expresses discontent with their haircut, the best approach is to address their concerns and provide potential solutions. This response acknowledges the client's feelings and opens up a dialogue that allows you to understand exactly what they are unhappy with. By actively listening to their feedback, you can tailor your response to meet their expectations.

Offering potential solutions can involve discussing adjustments to the haircut, suggesting styling options that could work better, or even exploring different ways to enhance their overall look to align with their original vision. This not only promotes a positive resolution but also demonstrates professionalism and a commitment to customer satisfaction.

Engaging with the client in this way helps build trust and rapport, potentially turning a negative experience into a positive one. The other options may not effectively address the client's needs: showing examples of other hairstyles could feel dismissive, offering a refund might be drastic without understanding the root issue, and ending the consultation immediately would fail to solve the problem and would likely lead to further dissatisfaction.